Refund
&
Cancellation Policy
This Refund & Cancellation Policy applies to mobile vehicle detailing services booked with ANKA Ventures LLC (“ANKA Executive Detailing,” “ANKA,” “we,” “us,” or “our”). This policy is incorporated into our Terms of Service.
​
Contact us
To cancel, reschedule, or ask a policy question, contact us at:
Email: info@ankaexecutivedetailing.com
Phone/text: 402.2137659
A cancellation or reschedule request is effective when ANKA receives your written request by email at [contact email] or text message at [phone number]. The notice period is measured from the timestamp when your message is received, not from the time ANKA replies.
​
Please include your name, appointment date and time, and a clear statement that you want to cancel or reschedule. A voicemail, a message left with an automated phone assistant, or an unanswered phone call alone is not sufficient to cancel or reschedule an appointment. ANKA will send a confirmation when reasonably possible, but the confirmation is not required for your written request to be effective.
​
1. Payment and appointment confirmation
Full payment is required to confirm an appointment unless ANKA confirms another arrangement in writing.
We accept the secure payment methods displayed during online checkout. Zelle may also be accepted when arranged with ANKA in writing before the appointment. Appointments paid by Zelle are confirmed only after payment has been received and verified by ANKA.
​
2. Customer cancellations
We understand that plans can change. Your cancellation option depends on how much notice you provide:
48 or more hours before your appointment
You may choose either:
• A full refund to the original payment method; or
• A 100% booking credit, valid for 90 days from the original appointment date.
Between 24 and 48 hours before your appointment
You will receive a 100% booking credit, valid for 90 days from the original appointment date. No cash refund is provided.
Fewer than 24 hours before your appointment
No refund or booking credit is available. However, as a one-time courtesy, ANKA may allow one reschedule per customer during any rolling 12-month period when the customer contacts us before the scheduled appointment start time and the requested new appointment is available.
A courtesy reschedule is not guaranteed, has no cash value, may not be transferred, may not be combined with another offer or credit, and does not apply to no-shows, inaccessible vehicles, undisclosed biohazards, or appointments already rescheduled under this courtesy provision.
​
3. Rescheduling
A reschedule request is treated according to the same notice periods as a cancellation unless ANKA agrees otherwise in writing.
If you request a reschedule 48 or more hours before the appointment, we will make reasonable efforts to find a new available appointment time. If a suitable appointment cannot be found, you may choose the refund or booking-credit option described in this policy.
If you request a reschedule between 24 and 48 hours before the appointment, you will receive the 100% booking credit described in this policy and may use it to book another available time within 90 days.
A request fewer than 24 hours before the appointment does not qualify for a refund or booking credit, except for the one-time courtesy-reschedule provision in Section 2.
​
4. No-shows and inaccessible vehicles
Customers have a 15-minute grace period after the scheduled appointment start time to provide the required vehicle access or to correct a reasonable access issue.
After the 15-minute grace period, if ANKA cannot safely begin service because the customer does not appear, the vehicle is unavailable, or the vehicle or work area cannot be accessed, the appointment may be treated as a no-show or inaccessible-vehicle situation. No refund or booking credit will be available.
An inaccessible-vehicle situation includes a missing or unavailable vehicle, inability to obtain required keys or authorized access, incorrect or incomplete vehicle-location instructions, unsafe parking or work conditions, inaccessible gated or managed-property entry, or a failure to provide the secure written handoff arrangements required for a contactless appointment.
Customers are responsible for providing safe and timely vehicle access. If the customer will not be present, access must be arranged in advance through a secure lockbox beside the vehicle or a written key handoff through an authorized building concierge, reception desk, or security desk.
ANKA does not accept home keys, home-entry codes, home-alarm codes, garage-alarm codes, or keys left in unsecured locations. The customer is also responsible for confirming any required property permission, parking authorization, water use, and electrical access before the appointment.
​
5. Weather, safety, and conditions outside either party’s control
If weather, road conditions, unsafe temperatures, lightning, wind, poor air quality, utility interruption, public-safety conditions, or another condition reasonably outside either party’s control makes service unsafe, unlawful, or impractical, ANKA will offer a free reschedule.
If a suitable new appointment cannot reasonably be arranged, you may request a full refund to the original payment method.
This section does not apply when the appointment cannot proceed because of a customer-controlled access, location, authorization, or vehicle-availability issue. Those situations are addressed in the no-show and inaccessible-vehicle section.
​
6. ANKA arrival delays
If ANKA expects to arrive more than 30 minutes after the scheduled appointment start time, we will make reasonable efforts to notify you.
If ANKA arrives more than 30 minutes late without advance notice and you are no longer able to keep the appointment, you may choose a free reschedule or a full refund to the original payment method. This does not apply when the delay is caused by weather, road conditions, customer-provided information, vehicle-access issues, public-safety conditions, or another circumstance reasonably outside ANKA’s control.
​
7. ANKA-initiated cancellations
If ANKA must cancel an appointment because of an equipment failure, staffing issue, scheduling error, or another reason within ANKA’s control, we will issue a full refund of the prepaid booking payment to the original payment method.
In addition, we will provide a 25% discount toward one future ANKA service as a courtesy for the inconvenience.
The 25% discount is valid for 90 days from the cancelled appointment date, is non-transferable, cannot be exchanged for cash, may be used once, and cannot be combined with another offer, discount, or promotional code.
This 25% discount does not apply to cancellations caused by weather, road conditions, public-safety events, utility interruption, or other events reasonably outside ANKA’s control.
​
8. Undisclosed biohazards
ANKA does not provide biohazard remediation or clean blood, human or animal waste, vomit, feces, severe mold conditions, or other bodily fluids.
You must disclose known biohazards before booking or before service begins. If an undisclosed biohazard is discovered after ANKA has arrived, the technician will stop service immediately for safety reasons.
ANKA will retain a $100 undisclosed-biohazard fee to cover reserved technician time, travel, preparation, and the lost appointment window. The remaining prepaid booking payment will be refunded to the original payment method.
​
9. Service concerns, touch-ups, and re-service
If you believe something within the confirmed service scope was missed or needs attention, contact ANKA within 48 hours after service completion. Please include photos and a brief description of the concern when reasonably possible.
ANKA will review the concern and, when appropriate, arrange a touch-up or re-service. Because results depend on vehicle condition, material type, pre-existing damage, contamination, prior repairs, and other factors, ANKA does not guarantee complete removal of every stain, odor, scratch, defect, pet hair, or embedded contamination.
A refund, partial credit, or other resolution may be offered when appropriate based on the confirmed service scope, documentation, vehicle condition, and applicable law.
​
10. Booking credit terms
Any booking credit issued under this policy is valid for 90 days from the original appointment date, is non-transferable, cannot be exchanged for cash, and cannot be combined with another offer, discount, or promotional code unless ANKA confirms otherwise in writing.
Booking credit must be used in a single future ANKA booking during the validity period. If the new service costs more than the available credit, the customer pays the difference at booking. If the new service costs less than the available credit, any unused portion expires after that booking and will not be carried forward.
ANKA may issue booking credit through a unique promotional code or another reasonable method. The customer is responsible for applying the code or credit during booking before it expires.
​
11. How refunds are issued
Approved refunds are returned to the original payment method when reasonably possible. If the original payment method cannot accept the refund, ANKA may work with the customer to identify another lawful, reasonable method.
Payment providers and financial institutions may take additional time to post a refund after ANKA issues it. ANKA is not responsible for processing times outside our control.
​
12. Chargebacks and disputes
Before initiating a payment dispute or chargeback, please contact ANKA at [contact email] within 48 hours of service, when possible, so we can review the issue and attempt to resolve it.
ANKA may provide booking records, communications, payment records, vehicle-condition documentation, key-handoff documentation, service documentation, and policy acknowledgements to a payment processor or card issuer in connection with a chargeback or dispute.
​
13. Changes to this policy
We may update this policy from time to time. The version in effect when you book your appointment will apply to that appointment unless a change is required by law or we notify you otherwise.
​
14. Contact us
ANKA Ventures LLC
info@ankaexecutivedetailing.com
402.2137659